Saturday, August 30, 2008

Call Center Call

Sometimes I get customers who have way too much time on their hands or their lonely. They find the silliest mistake and latch on to it. I got a call like that yesterday. She was complaining about her city on the envelope not being the Metro City, but the suburb she lives in instead. We sent our letters bulk and a machine labels the letters for us. It went something like this.

"Thank you for calling Customer Service. This is Bobbi. How may I help you?"
“This letter you sent me has the wrong city.”
“I apologize for that. If you give me your phone number I can pull up your account.”
“And you Area Code?”
“That your zip code. What is your Area Code for your Phone Number”
“Thank you. One Moment please while I pull that up. Can I have you verify your name and address?”
“Some One, 31245 Lonely Lane, Any where, US 00000.”
“Thank you. My records show that we have Any Where as the name or your city.”
“That’s Correct. But your letter has Somewhere. Somewhere is on the Post Office Building, but I use Any Where.”
“Are you located in Somewhere’s cities limits?”
“Then the correct city is Somewhere.”
“But I use Any Where.”
“We have to use the city the Post Office Gives us.”
“They say that they don’t make you use that city.”
“The Post Office has an Official list of cities. On our Envelopes have to have the city the Post Office gives us. Is the letter inside have your city as Any Where?”
“Yes, but the envelope has Somewhere.”
“I do apologize, but we can’t change how the envelopes are addressed.”
“Yes you can. The Post Office Says they don’t make you use Any Where.”
“I do apologize, but the system I’m looking at has Any Where. There is nothing I change do to change the way the envelope is addressed. Is there any else I can help you with?”
“Have a wonderful day! And thank you for choosing ____!”

Friday, August 1, 2008


I work at a Customer Service Call Center. I take call for multiple companies owned by a bigger company. I am recovering from surgery that involved taking out my tonsils, and parts of my uvula and tongue. Life was very interesting this week.